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Legal & Transparency

Privacy Policy

Last Updated: October 18, 2026 · Official policy for svamin.store

1. Overview & Commitment

At Svamin (operating via svamin.store), accessible to customers across India, preserving your privacy is our core priority. This Privacy Policy governs how we gather, process, store, and safeguard the information you provide when interacting with our auto-parts catalog, fitment verification tools, and checkout services.

We strictly do not rent, sell, or trade your personally identifiable information or vehicle records to third-party data brokers.

2. Information We Collect

We collect information necessary to accurately fulfill and ship your automotive parts:

  • Contact & Identification: Name, delivery address, pincode, email address, and mobile phone number for courier updates.
  • Vehicle Information: Make, model, variant, and year selected in our Fitment Selector to verify OEM part compatibility.
  • Order & Transaction Details: Order reference IDs, purchased products, payment modes, GST invoicing details, and billing records.
  • Technical & Usage Data: IP address, device type, operating browser, and session activity to prevent fraud and improve store performance.

3. How Your Information Is Used

The collected information is deployed exclusively for legitimate business purposes:

Accurate order processing, fulfillment, and doorstep delivery across India.
Verifying vehicle compatibility before dispatching genuine OEM/OES spares.
Sending automated SMS/WhatsApp dispatch alerts and tracking links.
Processing warranty registrations, returns, and customer support queries.
Preventing fraudulent transactions and ensuring GST compliance.
Improving catalog search relevance and vehicle fitment recommendations.

4. Payment Security

Svamin does not capture, process, or store credit/debit card credentials, CVVs, or Net Banking passwords on our servers. All financial transactions are securely handled through PCI-DSS compliant payment gateways with 256-bit SSL encryption.

5. Data Retention & Deletion

We retain account and transaction records only for the period necessary to fulfill tax, accounting, and warranty commitments under applicable Indian laws. You may request the deletion of your user profile or update your details at any time by contacting us.

6. Contact Our Grievance Officer

For questions concerning this Privacy Policy or how your personal information is handled, please contact our team:

Svamin Support & Privacy Desk

General inquiries: [email protected]

Customer support: [email protected]

Helpline: 1800 200 400 (Mon–Sat, 9:00 AM – 8:00 PM IST)